What do Legos have to do with IT service delivery? More than you think. School districts manage growing requests across departments, yet most systems remain disconnected, leading to inefficiencies, limited visibility, and reactive service. In this interactive session (that may include legos), IT leaders will use hands-on activities to model how requests move across their district, and uncover breakdowns. Walk away with practical strategies to move beyond managing tickets toward leading district-wide service delivery.
